T‍hank you for choosing Detail Essentials — by booking with us you agree to the terms provided below. We provide professional mobile auto detailing services, including but not limited to:

Services must be scheduled through our website or by contacting us directly.
Payment is due in full upon completion of services, unless otherwise specified by a written agreement.
A subscription option may be offered, subject to additional terms and conditions.

Cancellations require a minimum of 48 hours' notice prior to the scheduled appointment.
If proper notice is not provided, a $60 cancellation fee will be charged to the customer. No-shows without any communication will also be subject to the cancellation fee.

While we do not offer refunds, Detail Essentials guarantees a rescheduling within 48 hours if a service was not completed to reasonable satisfaction.

Requests for corrections must be made within 24 hours of the initial service.

Detail Essentials packages are time-based to ensure fairness across all vehicle types. We complete as much as possible within your booked timeframe. If more time is needed due to vehicle condition or added requests, it’s billed at $50 per 30 minutes with your approval. If declined, we’ll prioritize and finish within the original time. To get the most out of your appointment, share your top priorities with your technician at check-in. Full Detail packages apply to one vehicle only and cannot be split between multiple vehicles — please ensure the correct vehicle is available at the time of service.
Requests for corrections must be made within 24 hours of the initial service.

Our team may arrive up to 90 minutes after your scheduled time due to traffic or job delays. You’ll receive real-time SMS updates as we head your way. We require access and keys to perform your service, and by booking, you authorize our team to operate and reposition the vehicle if needed. If we’re unable to access or begin the service upon arrival, cancellation or reschedule fees may apply. If we arrive, but you are not available, we will charge you a no show/cancellation fee.

Payment is due immediately after service by credit or debit card, or cash. Late payments incur a 10% fee plus 0.5% daily interest until paid in full. If you plan to leave during a mobile appointment, please check out with your technician before departing — we’ll continue working on the vehicle as scheduled. By booking, you authorize Detail Essentials to charge the card on file for cancellations, no-shows, or approved service extensions. All sales are final.

For mobile services, we require access to water and electricity at the time of arrival. If these resources are unavailable we will use our mobile backup with a surcharge of $5 per hour as a service fee.

At the end of your appointment, we’ll walk you through the results to confirm satisfaction. If you’re unavailable, a 10% gratuity will be added to your invoice to compensate the technician for completing the job without your review. If you have any concerns, they must be reported within 24 hours of service. Concerns raised after this window or refusal to participate in the final inspection will not be addressed.

By booking our services, you grant Detail Essentials permission to photograph your vehicle for training or marketing use unless you request otherwise in writing. This agreement is governed by Edmonton, AB law. You confirm you are at least 18 years old and authorized to approve services for the vehicle.

For questions, contact us at sales@detailessentials.ca

By booking with Detail Essentials, you agree that services are time-based, not checklist-based; you will provide vehicle access and participate in the final inspection; you understand and accept our cancellation, and extended service policies; payment reflects technician time and effort, not guaranteed outcomes; and Detail Essentials liability is limited to the amount paid.

We inspect and document visible pre-existing damage before starting service. If any issues occur during your appointment, we will notify you immediately. Detail Essentials liability is limited to the amount paid for the service, and we are not responsible for indirect, incidental, or consequential damage.